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Approaches to Performance Improvement
- To embed a culture of continuous improvement in all social work services
- To improve outcomes for the people who use services
Approaches to Performance Improvement
At the Performance Improvement Group meeting on 23 April 2007, John Seddon of Vanguard presented his systems approach to the design and management of work. Further information about this approach can be found on the Vanguard website www.systemsthinking.co.uk/home.asp
This approach has similarities with LEAN methodology. Further information about LEAN can be found by following the links below ‘LEAN in Service Redesign’ presentation (in the Publications page) ‘Evaluation Of The Lean Approach To Business Management And Its Use In The Public Sector’ (in the Publications page)
On 14 February 2008, members of the Performance Improvement Group, facilitated by the Scottish Leadership Foundation, undertook an Organisational Raid on Standard Life Investments. The purpose of the organisational raid was to learn about Standard Life Investment’s approach to performance management, with a view to identifying possible lessons for social work services. A report of the organisational raid can be viewed here:
» Organisational Raid Report
The Group has also looked into the Citistat model, an overview of which can be found in the document below.
