You are here: framework

What key outcomes have we achieved?

  1. Key Outcomes

What impact have we had on people who use our services and other stakeholders?

  1. Impact on children and families
  1. Impact on staff
    • Motivation and satisfaction
    • Staff ownership of vision, policy, and strategy
  1. Impact on the community
    • Community perception, understanding and involvement
    • Impact on other stakeholders
    • Community capacity

How good is our delivery of key processes?

  1. Delivery of key processes
    • Access to services
    • Day to day planning and resource allocation
    • Assessment and case management
    • Risk Management and accountability
    • Partnership with people who use services and their carers
    • Inclusion, equality and fairness in service delivery
    • Multi-disciplinary working

How good is our management?

  1. Policy and service development, planning and performance management
    • Policy review and development
    • Operational and partnership planning
    • Involvement of stakeholders in planning and service development
    • Developing integrated services
    • Range and quality of services
    • Quality assurance and continuous improvement
  1. Management and support of staff
    • Recruitment and retention
    • Staff deployment and teamwork
    • Development of staff
  1. Resources and capacity building
    • Financial management
    • Resource management
    • Management information systems
    • Partnership arrangements
    • Commissioning arrangements

How good is our leadership?

  1. Leadership and direction
    • Vision, values and aims
    • Leadership of people
    • Leadership of change and improvement

What is our capacity for improvement?

  1. Capacity for improvement
    • Evaluation based on evidence of the nine other areas for evaluation especially outcomes, impacts, leadership and direction