You are here: Management and support of staff
How good is our management?
Quality Indicators
- Recruitment and retention
- Staff deployment and teamwork
- Development of staff
Quality Indicator
7.1 Recruitment and Retention
Themes:
- Workforce strategy or plan
- Identifying and meeting human resource needs including measures taken to address particular staff shortages
- Safe recruitment and retention practices
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Recognition and retention of staff
7.2 Staff deployment and teamwork
Themes
- Appropriateness and clarity of staff job descriptions which focus on outcomes as well as duties and responsibilities
- Staff deployment which ensures effective service delivery
- Teamworking
- Links between supervision and staff development systems and service objectives
7.3 Development of staff
Themes:
- Recognition of the SSSC codes of practice in relation to social services workers and employers
- Staff competence and confidence
- A strategic approach to staff training and continuing management and professional development
- Multi-agency training with staff from partner agencies
- Supervision
Suggested Quantitative Indicators
(numbers and percentages)
7.1
Length of time your qualified social workers have been employed by you in the provision of social work services for children
7.2
Length of time other field work staff have been employed by you in the provision of social work services for children
7.3
Working days lost to sickness and absence in children and families social work
- Qualified social workers
- Other field work staff
- Residential childcare staff
7.4
Open cases in children and families social work that have an allocated worker
- An allocated qualified social worker
- An allocated worker (qualified social worker or other)
7.5
Staff working with children in need who are suitably qualified as set out in the National Training Strategy
7.6
Residential childcare staff meeting the qualification requirements for the Scottish Social Services Council register
7.7
Staff working in children and families social work who have a CPD (continuous professional development) plan
Standards and Guidance
Your service standards, protocols, procedures and service level agreements should take account of all relevant guidance and recommendations. Some useful references are given below.
