You are here: Delivery of key processes
How good is our delivery of key processes?
Quality Indicators
- Day to day planning and resource allocation
- Access to services
- Assessment and case management
- Risk Management and accountability
- Partnership with people who use services and their carers
- Inclusion, equality and fairness in service delivery
- Multi-disciplinary working
Quality Indicators
5.1 Day to day planning and resource allocation
5.2 Access to services
5.3 Assessment and case management
5.4 Risk Management and accountability
5.5 Partnership with people who use services and their carers
5.6 Inclusion, equality and fairness in service delivery
5.7 Multi-disciplinary working
Suggested Quantitative Indicators
5.1
Social work assessments and contributions to integrated assessments completed within agreed timescales
5.2
Review meetings for which the social work contribution was completed within the agreed timescales
Standards and Guidance
Your service standards, protocols, procedures and service level agreements should take account of all relevant guidance and recommendations. Some useful references are given below.
The "Red Book" - Regulations and Guidance Volume 2 Children Looked After by Local Authorities is an excellent reference document. However, other legislation, such as the Education (Additional Support for Learning) Scotland Act 2004, will contain statutory guidance for many children who may have additional support need
