Quality Indicators

3.1 Motivation and satisfaction

Themes

• Staff are motivated, committed and feel valued
• Staff improve their practice through training and continuing professional development
• Staff have positive perceptions of the quality of central services and external agencies
• Staff feel that they work effectively in teams

3.2 Staff ownership of vision, policy and strategy

Themes

• Staff awareness and understanding of the service's vision, policy and strategy and whether this is reflected in the way in which they carry out their role
• Staff understanding of national and local service delivery standards and whether these are met
• Staff involvement in strategic planning, policy and decision-making